Verify if there is any running instance of dbsrv9 in the Task Manager > Processes tab. If yes, then end that process
Start the Embedded database service. ( If this does not resolve the issue, then follow the steps listed below )
Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old
Click Start, click on Run and Type "CMD" then click OK
In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv9.exe.
To force the recreation of sem5.log. Type: "dbsrv9 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
Click Start, click on Run and Type "services.msc" then click OK and start the Symantec Embedded Database Service
Start the Symantec Endpoint Protection Manager service
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